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Returns and refunds

Right of withdrawal for consumers

(The consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed to his professional, commercial or independent activity.)

Information on the right of withdrawal

Right of withdrawal

This contract can be terminated within 1 month without the obligation to specify reasons.

The revocation period is 1 month from the date

- on which you or a third party nominated by you, who is not the carrier, has or has taken delivery of the goods, if you have ordered one or more goods as part of a single order and these goods are delivered in a single delivery;
- on which you or a third party nominated by you, who is not the carrier, has or has taken delivery of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
- in which you or a third party nominated by you, who is not the carrier, has or has taken delivery of the last partial delivery or the last piece, if you have ordered goods which are delivered in several partial deliveries or pieces;

To exercise your right of withdrawal, you must inform us (SoBuy Commercial GmbH, Meiendorfer Amtsweg 5, 22145 Stapelfeld, Telephone number: +494063307924, Email address: it4@sobuy-shop.com) of your intention to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). To this end, you can also use the attached revocation form (but this is not mandatory).
In order to comply with the revocation deadline, it is sufficient that the communication relating to the exercise of the right of withdrawal is sent before the revocation deadline expires.

Consequences of withdrawal

If you revoke this contract, we are obliged to return to you all payments we have received from you, including shipping costs (except additional costs resulting from the fact that you have chosen a delivery term other than the most advantageous standard delivery offered by us), immediately and at the latest within 14 days from the date on which we received the communication regarding your revocation of this contract. For this return we use the same payment method that you used at the time of the original transaction, unless otherwise explicitly agreed; under no circumstances will you be charged for this return.

We may refuse to return payment until we have received the goods or until you provide us with evidence that you have sent the goods back, whichever is earlier.

You must send or hand over the goods to us immediately and in any case no later than 14 days from the date on which you inform us of the revocation of this contract. The deadline is granted if you send the goods before the 14 day deadline has expired.

You bear the indirect costs of returning the goods.

You are responsible for any loss in value of the goods, only if such loss is attributable to processing of the same that is not necessary for the purpose of checking the consistency, characteristics and mode of operation.

Reasons for exclusion or cancellation

The right of revocation is not provided for contracts

  • relating to the supply of goods which are not prefabricated and for the production of which a choice or determination is decisive individual by the consumer or which are clearly adapted to the personal needs of the consumer;
  • relating to the supply of goods which deteriorate rapidly or whose expiry date would quickly be exceeded;
  • relating to alcoholic beverages whose price was agreed upon at the time of signing the contract, but which could be
  • delivered at the earliest 30 days from the date of signature of the contract and the current value of which depends on fluctuations on the market on which the entrepreneur has no influence;
  • relating to the supply of newspapers, magazines or illustrated books, with the exception of subscription contracts

The right of revocation expires prematurely for contracts

  • relating to the supply of goods which, for reasons of health protection or hygiene, are not suitable for return, if the seal has been removed after delivery;
  • relating to the supply of goods, if these have been mixed with other goods inseparably after delivery due to their consistency;
  • relating to the supply of audio or video recordings or computer software in a sealed package, if the seal has subsequently been removed the delivery.

Sample revocation form

(If you wish to cancel the contract, please return this form duly completed.)

- To SoBuy Commercial GmbH, Meiendorfer Amtsweg 5, 22145 Stapelfeld, E-mail address: it4@sobuy-shop.com:

- I, the undersigned, hereby rescind the contract stipulated by me/us in relation to the purchase of the following goods (*)/ to the execution of the following services (*)

- Ordered on (*)/ received on (*)

- Name of the consumer

- Consumer address

- Signature of the consumer (only in case of paper communication)

- Date

(*) Cross out non-corresponding indications.